Refund policy
JAB_HAUS Returns and Refunds Policy
We want you to love your JABHAUS pieces. If something isn’t right, here’s how returns and refunds work.
1. Return Window
You may return items within days of receiving your order, provided they are:
• for hygiene reasons we only accept unopened and unused items
• In their original condition, with all tags attached
• In their original packaging (where possible)
2. How to Start a Return
To start a return, contact us at hello@jabhaus.com with your order number and the item(s) you’d like to return. We’ll confirm the return and send you instructions on where to send it.
Note: please don’t send items back without contacting us first, as returns sent without prior confirmation may be delayed.
3. Return Shipping Costs
• “Return shipping costs are covered by the customer, except in cases of faulty or incorrect items.
• We recommend using a tracked shipping service for returns, as we can’t be held responsible for items lost in transit back to us.
4. Refunds
• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within . 5–10] business working days.
• Original shipping costs are non-refundable, unless the return is due to our error (faulty or incorrect item).
5. Exchanges
• “We currently don’t offer direct exchanges — please return your item for a refund and place a new order for the desired product OR “We’re happy to exchange items for a different size, subject to availability — just let us know when you contact us to start your return.”
6. Faulty or Incorrect Items
If your item arrives faulty, damaged, or isn’t what you ordered, contact us days of delivery with your order number and a photo of the issue. We’ll cover the cost of return shipping and offer a full refund or replacement.
7. Non-Returnable Items
The following items can’t be returned unless faulty:
• “Items marked as final sale for hygiene reasons”
8. Your Legal Rights (UK Customers)
Nothing in this policy affects your statutory rights. Under the Consumer Contracts Regulations 2013, UK customers generally have the right to cancel an online order and receive a full refund within 14 days of delivery, without needing a reason — even if it falls outside our standard return window above. Under the Consumer Rights Act 2015, you’re also entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.
9. International Customers
Customers outside the UK should note that return shipping times will vary, and customs/duties paid on the original order are generally non-refundable by JABHAUS (you may be able to reclaim these from your local customs authority, depending on their rules).
10. Contact Us:
Questions about a return or refund? Reach out at:
.hello@jabhaus.com
.info@jabhaus.com
.admin@jabhaus.com.